Book Hotels understands that buying over the internet requires great confidence on your part. Book Hotels takes this consumer trust very seriously and that is the reason why your personal information is treated with great care.

Book Hotels operates according to the Dutch "Personal Data Protection Act".

What kind of data is collected?
Contact data: e-mail address, name, address, phone, fax and purpose of trip.

Booking data: name of hotel, hotel class, type of room, number of persons, type of bed, arrival date, departure date and room price.

Preferences: data about personal preferences regarding hotel stay. When you choose to receive personalised information and special offers Book Hotels will ask you for your personal preferences regarding hotel stay.

Credit card details: credit card number, expiry date, credit card organisation and name stated on the credit card.

Internet data: type of web browser, screen resolution, operating system and navigation on the website.

Why is this data collected?
Your contact data is used by Book Hotels to make the reservation in the hotel. This data will be passed on to the hotel. The hotel uses your contact information to make the reservation, to identify you upon arrival and to contact you in case of changes to the reservation. This data can also be used by Book Hotels to communicate with you.

Your booking data tells Book Hotels what kind of room you have booked and will be sent to the hotel. Statistical booking data (for example the percentage of customers booking a two star hotel) is used to modify and enhance the product and services offered on the Book Hotels website.

Your preferences will be used by Book Hotels to provide you with tailor-made information and special offers. Book Hotels only asks you for your preferences if you choose to receive information and special offers. Book Hotels will only send you information and special offers if you want us to do so. When you register to receive personalised information and special offers you can, at all times, ask Book Hotels to stop sending you information and special offers. From that moment on, your preferences will be kept at Book Hotels anonymously without any connection to your personal data.

Your internet data will be used to make general statistics about the use of the internet, for example: what type of internet browser is most widely used. These statistics will be used to see if it is possible to make any improvements to the Book Hotels website. These statistics can never be traced back to you as an individual.

Credit Card Information
The majority of hotels require your credit card details in order to guarantee your reservation. When you send your credit card information to Book Hotels, it will be passed on to the hotel in which you want to make a booking. When you make a booking at the Book Hotels website you automatically enter into an agreement with the hotel you have chosen. This agreement also implies that you adhere to the hotel's cancellation policy.

Please follow cancellation procedures stated in the confirmation e-mail. You may expect to be charged a cancellation fee set forth by the hotel individually. It is international standard hotel practice to charge the equivalent of one night's stay for late cancellations or no-shows. Book Hotels never withdraws any money from your credit card. Book Hotels only acts as an intermediary between yourself and the hotel.

The majority of hotels do not withdraw money from your credit card at the time of the reservation. You will pay your hotel bill at the hotel, either on arrival or after your stay. A small number of hotels charge one room night to your credit card right after you have made a reservation. If this is the case, this will be clearly stated on the hotel page.

Your credit card details will be kept at Book Hotels until your arrival date at the hotel. After this date the details will be destroyed. You have the option of communicating your credit card information directly to the hotel via phone or fax, and not via Book Hotels. You must do so within 24 hours after you have made your reservation. Book Hotels strongly urges you not to send your credit card information by e-mail, since this is the most unsafe way to send your credit card details over the internet.

Control over your data
You have, at all times, the right to view the personal data that is stored about you. You can request your personal data by emailing Book Hotels at the following address: privacy@Book Hotels.com. Please state 'request personal data' in the subject line of your e-mail.

If your personal data has been stated incorrectly by Book Hotels, Book Hotels will change it upon your request. You can also ask Book Hotels to remove your personal data from its database by sending an e-mail to the e-mail address mentioned directly above. Please state 'removal from the database' in the subject line of your e-mail. Your request will be answered and complied with within four weeks.

Your data and third partie
Book Hotels will not supply your personal information to any unrelated external third party for any unsolicited or commercial purpose, nor does it have any intention to do so in the future.

Statistical information, which can not be linked to you as an individual, may be shared with companies or organisations that compile general statistics about the use of the internet.

Book Hotels works closely together with several highly valued partners. Some of these partners have their own website which offers a product or a service. As an extra service on these websites there is the possibility to make a hotel reservation using the Book Hotels system. An example of this is http://www.holland.com. In some cases Book Hotels may agree to share your contact and booking data with these partners. This concerns only reservations made via the website of the partner and only on strict conditions concerning the protection of your personal information comparable to the provisions of this privacy statement, as agreed upon by Book Hotels and the partner.

Book Hotels is not responsible for the behaviour of its partners concerning your personal information. Book Hotels recommends that you carefully read the privacy policy of a partner before making a hotel reservation. Book Hotels requested its partners, and in some cases laid down in contracts, that third parties are required to take into consideration the Book Hotels privacy policy when dealing with your personal information.

Book Hotels may be required by law to disclose your personal data, which you made known when using our service, to the authorities.

When does Book Hotels send you e-mail messages?
After you have made a booking you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation.

Sometimes Book Hotels sends feedback e-mails after your stay at the hotel. These feedback e-mails give you the opportunity to state your opinion about the Book Hotels' hotels. If you are not interested in giving your opinion, you can state this and we will not send you any more e-mails on future Book Hotels.

On the Book Hotels website and on the booking form you can register to receive a general newsletter containing special offers and information about Book Hotels. You can at all times choose to stop receiving these newsletters. Every e-mail newsletter contains a link, which you can use to remove yourself from the mailing list (not yet available).

Besides our newsletter you can also choose to receive personalised hotel offers by e-mail message. These offers are generated based on your hotel preferences. You can at all times stop receiving these e-mail messages by clicking the link at the bottom of the e-mail (not yet available).

Book Hotels will keep you informed by e-mail of any changes in functionality and appearance to the Book Hotels website.

Cookies and other technologies
A cookie is a text file that can be placed on your computer 's hard disk. A cookie will allow Book Hotels to recognise you when you want to return to the website to make another booking. The form can be automatically filled in for you. Book Hotels does not place cookies on your computer without your permission. Book Hotels explicitly asks your permission to do so. When you make a booking Book Hotels will ask you if you want to be recognised in case of a future booking. Your next booking will be quicker, since you will not have to enter your contact data anew.

Book Hotels uses software to retrieve technological information about your computer. This information includes the following: IP-address, operating system, web browser, screen resolution and referrer website. This information is not linked to the other data provided by you and can therefore never be traced back to you as an individual. Using this information, Book Hotels can change its website or system to accommodate the wishes of its customers.

On the Book Hotels website you will find a limited amount of advertising from third parties. The advertising present is, in the eyes of Book Hotels, relevant, travel-related and of added value to our customers. When you click on one of the advertising banners the advertising party might place a cookie on your computer. These cookies can be used to collect aggregated information about behaviour in relation to the advertising banners on the Book Hotels website. This information can not be linked with your personal information.

The safety of your personal data & CC information. Book Hotels is committed to keeping your personal data safe.

When you fill in your personal and credit card information on the booking form and send the form to Book Hotels, your information will be encrypted. Only Book Hotels will be able to read your information. The encryption method used is the industry standard 'Secure Socket Layer' (SSL) technology.

Book Hotels has at its disposal an SSL certificate issued by 'Thawte Server CA'. You can check the certificate for its validity by clicking the little lock at the lowest taskbar of your browser, which is viewable when filling in a booking form.

SSL technology guarantees that the ownership of the website, it guarantees you that your information will remain confidential and it guarantees that your information cannot be altered by third parties.

Besides SSL technology, Book Hotels has at its disposal a firewall which protects its server and network against unauthorized entrance by unknown persons. Your information is therefore safely stored. In the event of unauthorised access to your personal information, Book Hotels will immediately notify you and take appropriate action.

Changes to this privacy statement
Book Hotels reserves the right to make changes to this privacy statement. Book Hotels will notify you in advance about possible changes by sending you an e-mail.

If you have any questions or remarks about this privacy statement, you can address them to Book Hotels by using the feedback form on the website, or by sending an e-mail to privacy@Book Hotels.org.